Senior/ Executive, Patient Experience

Job Description:

Reporting to the Manager, Patient Experience (PE), the jobholder will

Provide appropriate responses to feedback from patients and caregivers in a timely manner. You will identify trends, patterns, and areas for improvement in patient experience through data analytics. You will also support all aspects of Patient Experience initiatives and events to elevate and sustain a service excellence culture in the organisation. You will also support the department in other adhoc duties when required.

Job Requirements:

• Degree in any discipline

Relevant Experience & Skills:

• Preferably 2 years’ experience in patient experience or communications in a healthcare organisation

• Strong interpersonal relations, resourceful and able to work independently
• Effective written and oral communication skills
• Keen interest to learn new skills and develop themselves for job scope expansion
• Able to think on the feet and be flexible to changes
• Interest in the healthcare industry